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Contact Moisify
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Questions about your order, shipping, jewelry, or wholesale inquiries? Reach out anytime and our team will get back to you as soon as possible.
Email Support
support@moisify.com
Response time: 24–48 hours
Order Help
Include your order number for faster support. We’ll look into it right away.
Business / Wholesale
For reseller or bulk inquiries, contact our team directly. We’d love to work with you.
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Frequently Asked Questions
Standard shipping typically takes 5–10 business days. Expedited options are available at checkout. You’ll receive a tracking link once your order ships.
Yes. Moissanite has a high thermal conductivity similar to diamond, so it will often read positive on standard diamond testers. A dual-mode tester (electrical + thermal) can distinguish between the two.
Our jewelry is crafted from 925 sterling silver with premium moissanite stones. Select pieces feature gold or rhodium plating for added durability and shine.
We accept returns within 14 days of delivery for unworn, unaltered items in original packaging. Please contact us first to initiate a return request.
Once your order ships, you’ll receive an email with a tracking number. You can also log into your account to view order status at any time.
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